FAQ

Frequently Asked Questions

1. Where do you source your coffee beans?

We partner with select specialty coffee farms around the world, focusing on single-origin beans grown in optimal climates and altitudes to ensure rich and authentic flavors in every cup.

2. How do you roast your coffee?

All our beans are roasted in small batches using precise temperature control to highlight their unique tasting notes, preserving their natural aromas and complexity.

3. Do you offer international shipping?

Currently, we ship within [insert your current shipping regions, e.g., the United States and Canada]. For international customers, please contact us at [insert email] to inquire about custom shipping options.

4. How long will my order take to arrive?

Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location. You will receive a tracking number once your order has been dispatched.

5. What is your return policy?

We want you to love your coffee. If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order details and photos, and we will arrange a replacement or refund accordingly.

6. Do you offer subscriptions?

Yes, we offer flexible subscription plans so you never run out of your favourite coffee. You can choose delivery frequency and adjust or cancel your subscription anytime via your account dashboard.

7. Are your products sustainably sourced?

Absolutely. Sustainability is at the heart of Black Ember. We ensure all our beans are ethically sourced, supporting farms and communities through fair trade and environmentally responsible practices.

8. Do you have a physical café location?

At present, Black Ember is an online specialty coffee brand. However, we occasionally host pop-up events and tasting sessions. Follow us on social media or subscribe to our newsletter for updates.

9. How should I store my coffee?

To maintain peak freshness, keep your coffee sealed in an airtight container in a cool, dry place away from direct sunlight. Avoid refrigeration as it may affect the flavour profile.

10. How can I contact your team?

For any questions, please email us at [insert your support email]. Our customer support team will respond within 24-48 business hours.